From our ISO accreditations to our first-rate customer service and health and safety management, adherence to the highest quality standards is embedded in EffecTech’s culture and processes.
We strive for excellence for our customers and other stakeholders, while remaining independent and professional in our operations.
EffecTech’s Quality Policy
EffecTech Quality Policy
Standards and Accreditations
EffecTech holds four UKAS accreditations to underpin and support its products and services. For links to the accreditation schedules and for more information, please see our standards and accreditations page.
Customer Feedback
EffecTech is committed to providing high quality services to all our customers and collects customer feedback as part of the continual improvement of our ISO 9001 quality systems at our sites, which is also linked to our ISO 17025 accreditation.
Whether you wish to comment on a specific product or service or provide more general observations, it would be appreciated if you could provide us with feedback on the level of service we have recently provided for you.
customer feedback form.
Complaints and Appeals
Details of our complaints and appeals handling processes can be found in the documents below
Complaints handling process (PDF)
Appeal handing process (PDF)